Customer Care Policy - Cleaner Direct - CUSTOMER CARE POLICYCUSTOMER CARE POLICY
to the extent possible service through the mail or in a store. They can return or exchange items to any place at any point for any reason. Amazon strives to make returns even easier by asking customers to share photos through the mail or in a store. They can return or exchange items to any place at any point for … · Policy. A customer service policy is a written code of conduct for employees to utilize for serving customers. It could include how to respond to questions or deal with …The following principles underpin Cleaner Direct Customer Care Standards: Be attentive and courteous. Be honest and fair in dealing with customers. Respond quickly to requests for assistance. Provide service that are fair and accessible to all. Record and monitor compliments and complains. Ensure complains are dealt with openly and fairly. · Answer all telephone calls within 5 rings. Answer all correspondence within 10 working days. Be punctual for appointments made with customers. Where a customer arrives without an appointment we will endeavour to see them whenever this is reasonably possible. Provide clear and concise information about our products and services in whatever ... · Customer care and customer service together help create a positive customer experience,
اقرأ المزيد
